• Now Serving Arizona, Idaho & Utah
  • alex@aquaflow.services
  • 801-822-8000

Privacy Policy

Last Updated: 11/15/2025

AquaFlow Services (“we,” “us,” or “our”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit
aquaflow.services, request services, or engage with us via messaging platforms, including SMS, MMS, and voice IVR calls routed through Twilio.

By using our website or providing us with your information, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

  • Name
  • Phone number
  • Email address
  • Service address
  • Payment and billing data (when applicable)
  • Appointment preferences and communication history

1.2 Automatically Collected Data

  • IP address
  • Browser type and device information
  • Cookies and tracking data
  • Website usage and interaction

1.3 Communications Data

When you opt in to messaging or call services, we may collect:

  • SMS/MMS message content
  • Call recordings (when applicable)
  • Voice recognition data (if using IVR voice prompts)
  • Time, date, and delivery status of messages

These services are facilitated using Twilio, a third-party communications platform.

2. Use of Twilio SMS, MMS & IVR Services

We use Twilio to securely manage text messaging, multimedia messages, and automated/interactive voice calls.

These communications may be used to:

  • Confirm and manage appointments
  • Send service updates, reminders, or promotional offers (with consent)
  • Follow up on quotes or service requests
  • Provide customer support and instructions
  • Process “STOP”/“UNSUBSCRIBE” or scheduling-related keywords

All Twilio-based messaging is intended to be TCPA-compliant, and your telephone number will not be sold, rented, or shared outside of the purposes described in this policy.

3. Legal Basis & Consent

By providing your phone number and explicitly opting in (via web forms, SMS reply, or verbal/written consent), you authorize:

  • SMS/MMS messaging from AquaFlow Services
  • Automated or live voice calls (including IVR)
  • Occasional service-related promotions

Standard message and data rates may apply. You may revoke consent at any time.

To opt out, reply “STOP” to SMS communications or contact us directly (see Section 10).

4. How We Use Your Information

We use the information collected to:

  • Provide and manage window cleaning or related services
  • Schedule and confirm appointments
  • Respond to inquiries
  • Improve website functionality and customer experience
  • Communicate essential service updates
  • Send promotional materials (with your consent)
  • Maintain compliance with legal and regulatory requirements

5. Sharing Your Information

We do not sell or trade your personal information.

We may share data with the following:

  • Service providers (e.g., Twilio for messaging)
  • Payment processors
  • Scheduling platforms
  • Legal authorities if required by law
  • Internal teams for service coordination

All third parties must comply with industry-standard data protection requirements.

6. Opt-Out & Data Rights

6.1 SMS/MMS Opt-Out

You may opt out of SMS or MMS messaging at any time by replying “STOP”. For assistance, reply “HELP”. Message frequency varies. Standard message and data rates may apply.

6.2 Voice Call Opt-Out

You may inform the caller during any call that you do not wish to receive further calls.

6.3 Email Opt-Out

You may opt out of marketing emails by clicking the “unsubscribe” link included in our emails.

6.4 Data Access, Correction & Deletion

Depending on your location (including California under CCPA or EU/UK under GDPR), you may have rights to access, correct, or delete your personal data.

To exercise these rights, contact alex@aquaflow.services.

7. Data Security

We take reasonable technical and administrative measures to protect your information. Twilio communication data is encrypted and secured.

8. Cookies & Tracking Technologies

We may use cookies and analytics tools to enhance site performance. You can disable cookies via your browser settings, although some site functions may be affected.

9. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect their data.

10. Contact Us

AquaFlow Services
Email: alex@aquaflow.services
Phone: 801-82208000
Website: https://aquaflow.services

11. Policy Updates

We may update this Privacy Policy periodically. Updates will be posted here with the revised date. Continuing to use our website or communication channels means you accept the changes.